Newton’s Compounding Pharmacy Returns & Refunds Policy

At Newton’s Compounding Pharmacy, we follow strict Australian pharmacy regulations to protect your health and safety. This page explains our returns, refunds, and exchange policy for medicines, compounded prescriptions, and natural health products.

Medicines – Cannot Be Returned

By law, medicines and compounded prescriptions cannot be returned or refunded once they leave the pharmacy.

• This includes prescription items, custom-made compounded medicines, and over-the-counter medicines.

• This rule ensures the integrity, safety, and quality of all medicines supplied.

Opened or Used Products – Cannot Be Returned

For hygiene and safety reasons, opened or used products cannot be returned.

• Applies to vitamins, supplements, herbal drops, tinctures, creams, and homeopathic remedies.

• Products must remain sealed, unused, and in original packaging to qualify for any return.

Change of Mind Policy

We do not accept returns for change of mind on:

• Prescription medicines

• Compounded products

• Any opened or used items

To avoid issues, please contact our pharmacists for advice before purchasing.

Damaged, Faulty, or Incorrect Products

If your product is:

• Damaged on arrival

• Faulty

• Incorrectly supplied

Please notify us within 7 days of purchase. We will arrange a refund or replacement in accordance with Australian Consumer Law.

How to Request a Return

1. Contact Newton’s Compounding Pharmacy by phone or email.

2. Provide your receipt, order number, and product details.

3. Send photos if your product was damaged or incorrect.

4. Our staff will confirm next steps and organise a replacement or refund if eligible.

Returns & Refunds FAQ

Can I return medicines to a pharmacy in Australia?
No. Medicines cannot be returned once they leave the pharmacy. This is a national safety regulation.

Can I return vitamins, supplements, or herbal products?
Only if they are unopened, sealed, and in original condition. Opened products cannot be returned.

What happens if my order is damaged or faulty?
We will replace or refund damaged or faulty products if reported within 7 days.

What if I change my mind?
We cannot offer refunds or exchanges for change-of-mind purchases, particularly for compounded or opened products.

Quick Summary

• ❌ No returns on medicines or compounded prescriptions

• ❌ No returns on opened or used products

• ❌ No refunds for change of mind

• ✅ Refunds/replacements available for damaged, faulty, or incorrect items